Who are we?
Ot-flol-S.p.A Bookshop are publishers of beautiful, illustrated editions of the world’s greatest books. For over 5 years, we have created books that are outstanding in both their literary content and physical form. Our dedication to the art of fine book publishing guarantees the highest quality of production for every unique Folio edition.
Where are we based?
Our office and Book Shop can be found in Amsterdam.
Address: Via Lombardi, 7, 24060-Vigano San Martino BG
What makes our books special?
From our first books in 2005 we have made it our goal to furnish readers with beautiful and authoritative editions of great literary works.We brings together a worldwide community of book lovers who appreciate the quality and craftsmanship of fine editions. We have long been a haven for the electric and open-minded reader, providing a real depth both within and across genres.
What are your opening hours?
Our Book Web-Shop is open 24 hours, 7 days.
Our dedicated customer service team are available to take your calls, orders and answer your emails between 9am – 5pm on weekdays.
Our north American telephone team are also there (don’t worry though, calls are toll free). You can reach them between 8am – 5pm Eastern Standard Time.
How can I contact you?
If you would like to speak to a member of staff at Ot-flol-S.p.A direct, please telephone us on 0329 8314552. Alternatively, you can email us through our contact page, which you can find by clicking here .
PLACING AN ORDER
How do I order online?
Add a book to your basket and then view its contents by clicking on the icon on the top right of the page. You can then start the checkout process by viewing the full basket and proceeding to the secure checkout.
I am having trouble with my order. Can someone help?
If you encounter any difficulties while placing an order – perhaps you can’t find the book you’re looking for – please contact us by e-mail or phone during customer service hours. Our dedicated Customer Services Team will be delighted to answer any questions you may have. Orders can also be placed over the phone.
Credit card details should only be entered via our secure website or given via the telephone to one of our customer service team. Please do not supply us with your credit or debit card details via email.
PAYMENTS AND DISCOUNTS
What methods of payment do you accept?
We accept payment by credit card or debit card at the time of order.
We no longer send orders accompanied by an invoice. Payment must be made using one of the methods specified above.
POSTAGE, DELIVERY AND RETURNS
What are your delivery times?
Please note the last order date for delivery in time for Christmas in mainland Europe is 9 December, 11:59pm (GMT) and the Rest of World 1 December, 11:59pm (GMT).
Please allow up to 28 days for delivery of any current publication to most European countries as all our books are currently sent from the Netherlands. Outside Europe, delivery times may vary. Books not yet published will be separately despatched as soon as they are available.
Please see our full delivery and returns information here.
What is the delivery cost?
The delivery would be absolutely free…!
Can you send my books to a different delivery address?
Your books can be sent to a different delivery address at no additional cost. Please enter your desired delivery address during the checkout process. This can only be done online if the address you are sending to is in the same country as you are.
If you would like to send books as a gift to someone in a country other than your own, please contact our customer service team who will be happy to help.
What is your returns policy?
We are extremely proud of our books. We make every effort to describe them accurately and produce them to the highest possible standards.
If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage). Please enclose a note explaining the reason for the return along with your name, address and your membership or customer number. When returning a parcel to us we recommend you obtain proof of posting.
Our return address is:
Via Lombardi, 7, 24060-Vigano San Martino BG.